Return & Refund Policy
Return & Refund Policy
ABS strives to ensure customer satisfaction by delivering quality customizable boxes, sustainable packaging solutions, leatherette luxury products, and technology essentials. Due to the nature of wholesale distribution and product customization, our return and refund practices are designed to be fair, transparent, and aligned with operational standards.
Returns Eligibility
Returns are accepted only for products that arrive damaged, defective, or materially different from the confirmed order specifications. Any request must be reported within the specified timeframe after delivery (typically 3–7 business days) along with supporting evidence such as photographs and order details. Items must remain unused, in original packaging, and in resalable condition to qualify for evaluation.
Customized or made-to-order products, including items produced using client-provided branding, artwork, or specifications, are generally non-returnable unless a manufacturing defect or verified production error is identified. ABS reserves the right to inspect returned goods before approving any replacement or refund.
Refund Process
Once a return is reviewed and approved, ABS may offer a replacement, credit note, or refund depending on the situation and commercial agreement. Refunds, when applicable, will be processed through the original payment method within a reasonable processing period. Shipping, handling, or customization charges may not be refundable unless the issue is attributable to ABS.
Order Cancellations
Orders may only be cancelled before production or dispatch begins. Requests submitted after processing or manufacturing has started may not be eligible for cancellation or refund due to committed resources and material usage.
Non-Returnable Items
Products showing signs of use, damage after delivery, improper handling, or alteration are not eligible for return. ABS is not responsible for issues arising from incorrect specifications, artwork errors, or inaccurate information provided by clients at the time of order placement.
Logistics and Responsibility
Customers are responsible for securely packaging approved returns unless otherwise arranged. ABS is not liable for loss or damage occurring during unauthorized return shipments. Delivery timelines and transit-related delays fall under logistics providers’ scope and are addressed accordingly.
Policy Updates
ABS reserves the right to modify this policy as business practices evolve. Continued transactions with ABS indicate acceptance of the current policy version.