Cancellation Policy
Cancellation Policy
ABS understands that business requirements may change, and we aim to accommodate cancellation requests wherever possible while maintaining operational efficiency. As a wholesale distributor of customizable boxes, sustainable packaging solutions, leatherette luxury goods, and technology essentials, many of our orders involve procurement, production planning, or customization processes that begin soon after confirmation.
Order Cancellation Requests
Customers may request cancellation of an order before production, customization, or dispatch has commenced. Cancellation requests must be submitted through official communication channels and will only be considered valid once acknowledged and confirmed by ABS.
Customized and Made-to-Order Products
Orders involving personalized branding, design specifications, or special manufacturing processes may not be eligible for cancellation once work has begun. Costs incurred for materials, design preparation, or production stages may be charged to the client if cancellation occurs after processing has started.
Processed or Shipped Orders
Orders that have already entered dispatch or shipping stages cannot be cancelled. Customers are advised to review order details carefully before final confirmation to avoid inconvenience.
Refund Eligibility
Where cancellations are approved, refunds—if applicable—will be processed according to agreed commercial terms and may exclude administrative, transaction, or preparatory charges. Refund timelines depend on the original payment method and internal processing procedures.
Communication and Documentation
All cancellation requests should include relevant order information to ensure timely review. ABS reserves the right to request additional details before approving any cancellation.
Policy Updates
ABS may revise this policy periodically to reflect operational or regulatory changes. Continued business engagement with ABS indicates acceptance of the updated terms.